{"id":4969,"date":"2017-01-02T09:41:53","date_gmt":"2017-01-02T09:41:53","guid":{"rendered":"https:\/\/tanquedavila.pt\/faq\/"},"modified":"2025-06-24T12:45:26","modified_gmt":"2025-06-24T12:45:26","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/tanquedavila.pt\/pt-pt\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FREQUENTLY ASKED QUESTIONS<\/h2>\n\t\t\t\t\t\t

We make doing your laundry simple. We can save you time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.<\/p>\n\t\t\t\t\t\t\n\t\t<\/div> \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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SELF SERVICE LAUNDROMAT<\/h3>\n\n\t\t\t
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\n\t\t\t\t\n\t\t\tWhat should I consider to use your laundromat?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Simply use our laundromat as you were using your own machines. Empty your pokets and try do shake out your clothes at home<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tWhat washing programme should I use?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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It depends on your laundry. We have 2 programmes on each type of washing machine.
Try to select the one that suits better foryour laundry<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tDo I need to sort my clothes into colours and whites?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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It\u00b4s not mandatory, but we advise to do it that way. It\u00b4s always better to wash the wihte laundry separated from the dark one.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tWhat temperature do you wash the clothes at?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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We have 3 pre selected temperatures. Cold, 30\u00baC and 60\u00baC. Usually the darker clothes are washed with lower temperature.\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tShould I dry my clothes?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Well, that\u00b4s up to you. There are clothes that can't be dried due to the materials used.<\/p>\n

If you dry your clothes at our laundromat you\u00b4ll save time and money, because you can fold your clothes right after finishing the process. That way you can directly tidy up your clothes when you arrive at home<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tWhat if my laundry get damaged?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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It\u00b4s your responsabilty to take care of your laundry and choos the correct programme. We can\u00b4t held the responsability if you select e.g. the high dry temperature for delicate clothing.<\/p>

If you\u00b4re not sure about what programme to use, ask for help. There is always a customer that are used to do it it or call us.<\/strong><\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Your first order!<\/h3>\n\n\t\t\t
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\n\t\t\t\t\n\t\t\tWhat should I prepare for the first pickup?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\tWe aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you\u2019d prefer we went a little slower then that\u2019s not a problem \u2013 just let us know when you want your clothes back.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tHow long does cleaning take?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Usually it takes up to 48H\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tCan I add extra items to my order when you collect?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Sure you can. Your order only start when we collect it.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tWhich items should be dry cleaned and which should be laundered?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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That selection should be mad by you. Every cloth has a label that tells you the right temperature or even the process to clean it.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tCan I order by phone or email?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Yes you can, but we prefer it online in order to keep a record of the procedure.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tHow do I know if you can clean a specific type of clothing?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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If you choose us, you must trust us. Another way is just take a picture before and compare if after.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tI'm not sure how my items should be cleaned. What should I do?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Every piece has a label. That label has signs that tell you what or can\u00b4t do to clean your laundry. Take a look.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tWhere are my clothes cleaned?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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The major part are taken care by us. However we have some outsourced services. It depends on what you ask.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tWhy do button-down shirts cost more than other pieces?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Simple... It takes longer to iron and are more delicate.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tAre there any fabrics you don't clean?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Sure there are some. However only when we collect your order are we able to select and tell you.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Dry Cleaning<\/h3>\n\n\t\t\t
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\n\t\t\t\t\n\t\t\tWhat if my clothes are damaged?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Untill today it never happened. We advice to take a picture of before and compare it with the after. If something is wrong, we\u00b4re here tou see how we can handle it.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tCan you remove all stains?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Almost every stains is possible, but there is always one impossible.....\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Wash, Tumble Dry & Fold<\/h3>\n\n\t\t\t
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\n\t\t\t\t\n\t\t\tDo I need to weigh my Wash, Tumble Dry & Fold bag?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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There\u00b4s no need to do it as we consider our service per piece.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tAre there any clothes you cannot clean in a Wash, Tumble Dry & Fold?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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There are always some pieces with some plastic that can\u00b4t be dried.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tDo I need to sort my clothes into colours and whites?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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No, We do it for you.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tWhat temperature do you wash the clothes at?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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We use the correct temperature for your clothes. If you really need to know it, ask us after.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\tDo you dry my clothes?\t\t\t\t<\/a>\n\t\t\t<\/h4>\n\t\t<\/div>\n\t\t
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Yes we dry them for you.\n\t\t\t\t\t\t\t<\/p><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FREQUENTLY ASKED QUESTIONS We make doing your laundry simple. We can save you time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable. SELF SERVICE LAUNDROMAT What […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4969","page","type-page","status-publish","hentry"],"yoast_head":"\n[Portuguese, Portugal] FAQ - [Portuguese, Portugal] Tanque da Vila<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tanquedavila.pt\/faq-2\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Portuguese, Portugal] FAQ - [Portuguese, Portugal] Tanque da Vila\" \/>\n<meta property=\"og:description\" content=\"FREQUENTLY ASKED QUESTIONS We make doing your laundry simple. We can save you time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable. 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